Ms Matlock brings 30 years of experience to her clients. Her proven success in the area of performance management has made her a much respected and sought-after professional. She works with a passion for helping line managers become great coaches.
She helps clients make performance management a visible, manageable process that dignifies, respects and honors employees. Ms Matlock is driven to help clients maximize the dollars spent on human resources. She believes in mentoring, not managing employees and helps clients develop and implement the tools and processes to succeed.
Her own expertise includes years and years of successful coaching -- including coaching marginal performers and coaching in a virtual office environment. She has developed the successful VOICE process (Virtual Office Innovations in Coaching Excellence) for enhancing the skills of coaches who are not co-located with those they support. While at AT&T, Ms Matlock was involved in the ground-breaking work of helping transition (traditional) line managers into coaches -- and (traditional) workgroups into self-managing (high-performing!) teams. The work led to unprecedented jumps in overall employee job satisfaction ratings.
She has also worked as part of a change-management team (partnering with Boston Consulting Group), charged with the task of helping transform a traditional business (top-down) culture into a more participative, self-managed environment.
Her work with clients who struggle with marginal performers is highly respected. A savings of $465,000 was realized as a result of her efforts with a single client! Ms Matlock brings a blend of experience, solid performance management tools, and a passion for helping coaches and those they support be successful. Her clients appreciate her professionalism and confidentiality in dealing with difficult personnel issues.
She is results-oriented and helps line managers/coaches focus on the "basics". She works tirelessly to help clients develop clear performance expectations, and then helps them with their coaching skills. Ms Matlock understands that today's managers often seek training as the "magic bullet" to eliminate all performance problems. But years of experience (backed by good research on employee satisfaction) have proven that there are three important factors that contribute to employee satisfaction. Employees want (1) clear job performance expectations; (2) regular feedback on their performance, and; (3) opportunities to grow. These three areas form the foundation for her consulting expertise and her approach to performance management success with her clients.
She is certified in Myers-Briggs Type Indicator® assessments and workshops and has successfully completed advanced training with Otto Kroeger. She has a special talent for helping coaches and those they support understand different personality preferences AND learn how to implement the practical implications.
Ms Matlock has developed a solid reputation for her proven ability to work with a variety of people -- in a variety of settings. During her time at AT&T, she was often tapped for special projects. Among some of her favorites was working at the Democratic National Convention, the Masters Golf Tournament, and traveling through the United States, introducing new products to key clients.